Frequently asked questions

What happens on the party or event day?

The day before your event/party Jump To It Castle & Event hires booking system will send you an automated text message, outlining an approximate time period in which your castle/party hire equipment will be delivered. This text message will also provide you information such like forecasted wind, rain and weather conditions forecasted in the suburb/area in which the party/event is occurring. 

On event day Jump To It will arrive 1 hour (minimum) prior to the party/event commencing to ensure our team is not on site when guests arrive. 

Our team will set up our castles/inflatables/equiptment where you would like to have them so please have this space/area organised prior to arriving to allow a smooth and quick set up. 

This includes a complete safety check. We will also take you through the operations of the castle/inflatable/equipment and advise you in how to operate and/or supervise whilst the equipment is in use.

What happens if it rains? Or windy?

Our King & Queens Castle and Tropical Fun Combo have rain covers which will allow your party/event to go on. The day before you will be contacted regarding a number of information including the forecasted weather (wind/rain/heat).  

Can you do overnight hire?

Simply. Yes we sure can.

There is an overnight fee on Inflatables as well as our Party Hire equipment. 

The hirer will also incur a fee, and be supplied Large Outdoor Lights/Flood Lights if the area in which our inflatables/castles are deemed to be in a dark area by our delivery team. 

Please contact us for further information on fees and charges for overnight hire. 

Do you have Insurance / Liability ?

Yes we have $10M in Public Liability Insurance, and we are more than happy to provide a copy of this to you on request. 

Deposits & Payments

Upon receiving confirmation of your booking, you will receive an email which includes an invoice, and attached is our Hire Agreement. We encourage you to read through this prior to signing our copy upon delivery.

DEPOSITS are now required on all bookings made with Jump To It due to incidences in the past. Payments must be made within 24 hours of your booking inquiry being made. Otherwise your booking is not locked in will not go ahead. 

Payments MUST be paid prior to the booking day, via internet banking or deposit into our accounts. We no longer except cash on delivery unless extreme circumstances are approved. 

A screenshot of the banking transaction must be sent in if payment is made close to the booked date, otherwise you're castle/inflatable/equipment will not be delivered. 

We do offer payment arrangements/plans on all hires, please kindly speak to our team regarding this.

What times can your Castles/Inflatables/Equipment be hired?

Our general hire times are between

Monday to Thursday - 8am up until 5pm

Friday to Saturday - 8am up until 6pm

Sunday 9am up until 4pm

These times are the times in which we are available/able to deliver/set up. If you require anything later than these times please contact us to discuss, otherwise an overnight fee will be applied to your account. 

Delivery & Pick Up times are confirmed the day before your event/party. At times we can deliver up to 4 hours prior to your event and the same as collection, it all depends on other hires on the day.